Terms and Conditions
Last updated: September 10, 2026
These Terms and Conditions govern your use of the GeneNano website and purchases made through it. By using this website or placing an order, you agree to these terms.
1. Products and research use
Product descriptions, specifications, availability, and prices may change. Products identified as research-use products are intended for research use. Customers are responsible for determining whether a product is suitable for their intended application and for following applicable laws, institutional requirements, product instructions, and appropriate laboratory practices.
2. Orders and acceptance
An order is an offer to purchase. GeneNano may accept, decline, or cancel an order, including when a product is unavailable, product or pricing information is incorrect, payment cannot be authorized, or the order cannot be fulfilled. If payment has been collected for a cancelled order, the applicable amount will be refunded.
3. Prices and payment
Prices are shown in the currency displayed at checkout. Taxes, shipping charges, customs duties, import fees, and other charges may apply. Payment must be made using an available checkout method.
4. Shipping and delivery
Available shipping options and charges are shown during checkout. Delivery estimates are not guarantees. Customers are responsible for providing complete and accurate shipping information and for complying with applicable import and customs requirements.
5. Returns and refunds
Returns, exchanges, and refunds are governed by GeneNano’s Refund and Returns Policy. Please contact GeneNano before returning a product.
6. Product information and downstream applications
Downstream applications are validated for each product as described in the relevant product information. Results may vary depending on sample type, protocol, equipment, storage, handling, and other laboratory conditions.
7. Customer responsibilities
Customers must use products only for lawful purposes and in accordance with product instructions and appropriate laboratory practices. Customers are responsible for assessing risks, training personnel, and maintaining suitable facilities and equipment.
8. Website use
You may not misuse the website, attempt unauthorized access, interfere with its operation, or use its content in violation of applicable law or intellectual-property rights.
9. Intellectual property
Website content, product names, images, text, and other materials are owned by or licensed to GeneNano unless otherwise stated. No rights are granted except the limited right to use the website for legitimate purchasing and informational purposes.
10. Disclaimers and limitation of liability
To the extent permitted by applicable law, the website and its content are provided without warranties beyond any express written warranty accompanying a product. GeneNano is not responsible for indirect, incidental, special, or consequential losses arising from website use or product use. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.
11. Privacy
Personal information is handled as described in GeneNano’s Privacy Policy.
12. Changes to these terms
GeneNano may update these terms from time to time. The version posted on this page applies from the stated update date.
13. Contact
Questions about these terms or an order may be submitted through the Contact Us page.